Refund policy

Refund & Return Policy

Last updated: September 26, 2026

At MigraineMend, we want you to feel confident trying our migraine relief mask and FL-41 glasses. That’s why we offer a 30-day return window on eligible purchases.

30-day guarantee

If you are not satisfied with your MigraineMend Mask or MigraineMend Glasses, you may request a return within 30 days of the delivery date for a refund of the product purchase price, subject to the conditions below.

How to start a return

  1. Email migrainemendteam@gmail.com with your order number, the item(s) you wish to return, and a brief reason.
  2. Wait for a Return Merchandise Authorization (RMA) / return instructions from our team.
  3. Ship the item(s) back in their original condition using the instructions provided.
  4. Once we receive and inspect the return, we process your refund to the original payment method.

Support is available Monday–Friday, 9am–5pm CT. Phone: +1 254-457-0994.

Condition of returned items

Returns must be:

  • Requested within 30 days of delivery
  • Unused for everyday wear beyond a reasonable trial (masks should be clean; lenses unscratched beyond normal try-on)
  • Returned with original packaging when possible
  • Free of damage caused by misuse, alteration, or improper care

We may refuse or partially refund items that arrive damaged, soiled, or incomplete.

What is refunded

  • Product price: Yes, for approved returns
  • Original outbound shipping: Not refunded on return (unless the item arrived defective or we sent the wrong item)
  • Return shipping: Customer-paid unless we confirm a defect, shipping error, or damaged-in-transit claim we approve
  • Taxes: Refunded where applicable and collected by us

Refunds typically appear within 5–10 business days after we process the return, depending on your bank or card issuer.

Exchanges

If you need a different color or product, contact us. We may offer an exchange or ask you to return the original and place a new order, depending on inventory.

Defective or incorrect items

If your order arrives damaged, defective, or incorrect, email photos and your order number within 7 days of delivery. We will arrange a replacement or refund at our expense for approved claims.

International returns

International customers are responsible for return shipping and any customs fees on the return leg unless we confirm a defect or shipping error. Refunds cover the product price only (not duties you paid to local customs), except where required by law.

Non-returnable

  • Gift cards (if offered)
  • Items returned after the 30-day window without prior written approval
  • Items that show clear abuse or unauthorized modification

Chargebacks

Please contact us before filing a dispute with your bank—we will work to resolve issues quickly under this policy.

Questions

migrainemendteam@gmail.com · +1 254-457-0994 · Mon–Fri 9am–5pm CT

MigraineMend products are wellness accessories for light management. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, including migraine. Individual results vary.